Ok, so I am a manager now. Not really where I wanted to go, but I can deal with it... I am good at it, but I don't like people giving stupid excuses that don't even have a creative or original flair (this is important to me, as all excuses are usually a lie) Here I am, thinking that I am doing a damn good job, when I get called into one of the boss' office and told that I am not to "tell" any of the techs anything anymore. That there have been "complaints" ... I was told that my job is to motivate and encourage people and that is it. That i have no business telling anyone what to do or "picking on them" about their daily and mandatory time entry...

What was I thinking... How could I let things like this (the lowest ticket count in 6 months, or technicians who are actually closing (not just working) 10 to 25% more tickets than ever, or decreased incident response time ) lead me to foolishly believe I was doing a good job...... I must be a moron - Well, its either me or my bosses... and my money is on them!

Here is the scoop, I check daily time entry every morning (5 min of my time) and as the technicians come in, I give them enough time to update their tickets before I start handing assignments. I have said things like, "Erick, I see you didn't get a chance to document all your time, go ahead and take 30 min or so and knock that out" or "James, if you would, catch up your time from yesterday then head out to customer X"... Apparently it is now considered inappropriate for a manager to ask someone to do anything that is apart of their job within earshot of another technician... Hmmm.... Maybe my bosses just need to ask their wives for their balls back, that would probably be the quickest fix for all this mess...

Instead, I get ham-stringed.... I am no longer to do anything that remotely resembles management... yet that is still my title, and I still have to sit in front (but seperated from) everyone... I am supposed to say things like the back office wants you to do this. or Henry said do that....

the resignation letter is typed, thy have until Monday to define my role as it is now.

posted by Mr. Mom @ 2:37 AM

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